Privacy Policy

1. Introduction

At MyMonitor.ai, we value your privacy. We are committed to protecting your personal information and ensuring your health data is handled securely, responsibly, and in compliance with applicable U.S. laws, including the Health Insurance Portability and Accountability Act (HIPAA) and state privacy laws such as the California Consumer Privacy Act (CCPA).

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (https://mymonitor.ai/ ), mobile applications, wearable devices, SDK integrations, dashboards, or other related services ("Services").

By using our Services, you consent to this Policy. If you do not agree, please discontinue use.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, date of birth, email, phone number, login credentials.
• Health Data: Photos of skin lesions, lesion locations, severity ratings, thermal/chemical/tactile sensor readings, self-reported health information.
• Payment Information: Billing details (name, address, card details). Payments are processed securely by third-party providers; we do not store full card numbers.
• Communications: Information you provide when contacting support, submitting feedback, or completing surveys.

2.2 Automatically Collected Information

• Device and browser details (hardware, OS, IP address, crash logs).
• Usage data (features accessed, timestamps, app/website interactions).
• Location data (if enabled) for UV index and personalized skin risk insights.

3. How We Use Your Data

We use your information to:

• Provide and improve our Services.
• Generate objective lesion scoring (PASI, EASI, VASI) and skin health assessments.
• Support clinical research and trials (with de-identified or anonymized data).
• Train AI models to ensure equitable accuracy across all skin tones.
• Send important updates, reminders, or security notifications.
• Comply with regulatory requirements (HIPAA, FDA, research standards).

We never sell your health data or use it for advertising.

4. Sharing of Data

We may share your information under these conditions:

• Service Providers: Cloud hosting, analytics, payment processors, or support tools.
• Healthcare & Research Partners: Clinical trial sponsors, CROs, hospitals, universities — only with your consent and typically in anonymized form.
• Legal Compliance: If required by law, regulation, or court order.
• Business Transfers: In mergers, acquisitions, or reorganizations, with continued data protections.

5. Data Security & Retention

• All data encrypted in transit (TLS 1.2/1.3) and at rest (AES-256).
• HIPAA-compliant secure U.S. servers are used for storage.
• Access is restricted to authorized personnel only.
• Retention is limited to the duration necessary to provide Services or meet legal/regulatory obligations.

6. Your Rights

Depending on your location, you may have rights under HIPAA, CCPA, or other state laws:

• Right to access and request a copy of your data.
• Right to correct inaccuracies.
• Right to request deletion of personal data.
• Right to withdraw consent for processing health data.
• Right to portability of your personal data.

You can exercise these rights by contacting us at privacy@mymonitor.ai .

7. Children's Privacy

Our Services are not intended for children under 13 years old (or under 16 in California without parental consent). We do not knowingly collect personal information from minors.

8. Cookie Policy

When you use our website or applications, we may use cookies and similar tracking technologies.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve performance, analyze usage, and provide a better user experience.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic functionality (e.g., logins, security).
• Performance & Analytics Cookies: Help us understand how users interact with our site and apps.
• Functionality Cookies: Remember preferences (e.g., language, region).
• Advertising Cookies: We do not use your health data for advertising. Any marketing cookies used are limited to general website engagement.

8.3 Managing Cookies

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of our Services.

9. Updates to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you via email, in-app messages, or on our website before they take effect.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: